Move to the Edge, Declare it Center by Everett Harper

Author:Everett Harper [Harper, Everett]
Language: eng
Format: epub
ISBN: 9781119849896
Publisher: Wiley
Published: 2022-03-07T00:00:00+00:00

Notes

1. Histories of the Highlander Center are here in the Library of Congress, https://www.loc.gov/exhibitions/rosa-parks-in-her-own-words/about-this-exhibition/the-bus-boycott/highlander-folk-school/ and in a column by Charles Blow, Rosa Parks, Revisited, Feb 1, 2013. I had the opportunity to sit in the famous circle of rocking chairs at the Highlander Center, where Rosa Parks, Dr. Martin Luther King, and other organizers met. It is a humbling and inspiring experience. Tragically, the Highlander Center burned to the ground in 2019 by arsonists, thought to be white supremacists.

2. “In world” was the common term for meeting in a virtual setting inside of Second Life.

3. We use Slack, Zoom, Google Docs, Pivotal Tracker, and Miro now, but we've cycled everything from Skype, Jira, wikis through Asana. The more important thing is to commit to transparency, then figure out the right tool for your org.

4. Remote‐first refers to building a company with the core assumption that the employees will not be in the same physical location. People are distributed across multiple sites, whether it's home, coworking spaces, or cafes, and they could be in the same city, or across the globe. I prefer distributed because remote implies isolation and our goal is to have people feel connected. However, I use remote most frequently in the book because it is in more common usage in 2022.

5. Amy Edmondson, The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth (Hoboken, NJ: Wiley, 2018).

6. Gary Klein, Performing a Project Premortem, Harvard Business Review, September 2007, https://hbr.org/2007/09/performing-a-project-premortem.

7. Morten Bennedsen, Elena Simintzi, Margarita Tsoutsoura, and Daniel Wolfenzon, Research: Gender Pay Gaps Shrink When Companies Are Required to Disclose Them, Harvard Business Review (January 23, 2019), https://hbr.org/2019/01/research-gender-pay-gaps-shrink-when-companies-are-required-to-disclose-them.

8. Patient Protection and Affordable Care Act, Status of CMS Efforts to Establish Federally Facilitated Health Insurance Exchanges, GAO Highlights, June 2013, https://www.gao.gov/assets/gao-13-601.pdf.

9. Estimates vary about the total size of the contract. The GAO reported $394M in spending on healthcare.gov from FY 2010‐2013, $93.7 of which went to CGI Federal, https://www.cgi.com/en/CGI-selected-build-US-wide-competitive-health-insurance-exchange. Other reports claim total figures as high as $515M, https://nymag.com/intelligencer/2013/10/how-much-did-obamacares-broken-website-cost.html.

10. An assumption based on previous signups for Medicare the previous year. It was a faulty assumption based in a complicated decision framework – relying on “the familiar.” However, the website users were different, the service was different, and the publicity and curiosity were easy to predict – if the company had used Move to the Edge methods of hypothesis testing and discovery, https://www.usatoday.com/story/news/nation/2013/10/05/health-care-website-repairs/2927597.

11. “We were seeing 250 queries per second throughput for the entire site at best by November. For comparison, 1000 qps per server is pretty solid, with 250 qps per server being acceptable for most purposes. Healthcare.gov had over 1000 servers for the main site at launch and throughout the initial enrollment period, so it was doing about 1/6 qps per server.” Mark Ferlatte.

12. This was an era before remote work processes were accepted. Problems like these reinforced our decision for Truss to go remote‐first, while encouraging our clients to do the same.

13. The Standish Group, Haze. Copyright © 2015 The Standish Group International, Inc.

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